Shipping policy

Processing Times

Orders are typically processed within 1–3 business days. During high-volume periods (sales, holidays, special releases), processing may take slightly longer. You’ll receive a confirmation email with tracking as soon as your order ships.

Pre-Order Items
If your order includes pre-order items, the entire order will ship once the pre-order items are ready. We do not split shipments—non-pre-order items purchased alongside pre-order items will be held and shipped together when the pre-order is fulfilled.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated delivery times:

  • Domestic (USA): 3–7 business days

  • International: 7–21 business days (varies by destination and customs)

Please note: delivery estimates are provided by the carrier and are not guaranteed.

Order Tracking

Once your order ships, you’ll receive an email with a tracking link. Tracking information may take up to 24–48 hours to update.

Shipping Addresses

Please double-check your shipping address before placing an order. We are not responsible for:

  • Packages delivered to the wrong address due to customer error

  • Lost or undeliverable packages caused by incorrect address entry

If you need to correct an address, contact us immediately. If the order has not shipped yet, we’ll do our best to update it.

Lost, Stolen, or Damaged Packages

Once a package is handed to the carrier, it is out of our control. We are not responsible for:

  • Packages marked as delivered by the carrier but not received

  • Damage caused during shipping

  • Delays caused by the carrier

If an issue occurs, please file a claim directly with the carrier. We’re happy to help point you in the right direction.

International Shipping, Duties & Taxes

International customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in the item price or shipping cost.

Customs inspections may delay delivery—unfortunately, we cannot control or estimate these delays.

Returned-to-Sender Packages

If an order is returned to us due to an incorrect address, unclaimed package, or refusal of customs fees, we can:

  • Reship it (shipping cost charged again), or

  • Refund the order minus the original shipping cost.

Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out at section10merch@sullysbrand.com